How to cancel my ABConvert plan
You can cancel your plan by going to Settings > Account status > Cancel plan at any time. Please make sure all tests are closed before you cancel your plan.
What happens when you cancel or uninstall
When you cancel your plan or uninstall ABConvert from your Shopify store, app access is removed immediately.
If you want to access app functionality or test data, you have to subscribe to a new plan.
For Shopify apps, uninstalling the app automatically cancels your subscription.
Refund policy
We issue a full refund for:
Yearly subscription plans canceled within 14 days of the first payment.
Frozen charges that occurred when your store is closed.
We don’t issue refunds for:
Yearly subscription plans canceled after 14 days following the first payment.
Monthly plans canceled after the free trial period.
Claims of no test usage during the subscription period (ABConvert is a subscription-based product and not usage-based).
Partial refunds for unused time remaining in your subscription period.
If you cancel or uninstall mid-cycle, you will not receive a refund for the remaining days. We recommend timing your cancellation near the end of your billing period if you wish to maximize your subscription value.
This refund right is limited to one time per Shopify store.
Request a refund
If you believe you’re eligible for a refund, please submit your request via our refund request form. Our refund requests are accepted only through our refund request form. Our team reviews every refund request closely and will contact you via email in less than 5 business days.
FAQ
Can I still access the app after I cancel or uninstall if my subscription period hasn't ended?
No. Once you cancel your subscription or uninstall ABConvert, app access is removed immediately even if you have days or months remaining in your billing period.
Why is access removed immediately when I cancel?
When you cancel or uninstall a Shopify app, Shopify's billing system terminates the subscription.
Can I get a refund for unused days?
No, we do not offer partial refunds for unused subscription time. We encourage you to cancel near the end of your billing cycle if you want to use the full period you've paid for.
What if I reinstall the app later?
You can reinstall ABConvert at any time. You'll need to subscribe again to access app functions.
When will I receive the refund?
ABConvert can only process the refund after we receive your subscription payment from Shopify. Therefore, you can expect to receive the refund within 3 business days after the billing date of your requested refund.
Take this as an example:
If you requested a refund during Jan 1 - Jan 15, ABConvert can only begin processing the refund after Jan 15.
Refer to this article for more on billing cycles: About subscription billing cycles