How to Install ABConvert?
You can install ABConvert through Shopify APP store:
You can also find the installation page by searching ABConvert on the store admin page.
Can I test ABConvert in a development store?
No. ABConvert is not available for Shopify development stores.
If you’re working on a Shopify Plus sandbox or have specific testing needs, feel free to contact us via our support widget.
We also do not support Developer Preview environments. These stores will not be able to access app features.
Can I test ABConvert in Shopify Plus sandbox stores?
Yes, Shopify Plus sandbox stores are considered test stores and will not be charged for using ABConvert.
If you need any assistance, feel free to contact us at [email protected].
How to Uninstall ABConvert
Step-by-step guide to stop all running tests and properly uninstall ABConvert.
Before You Uninstall
It is essential to check once again if there's any active test left in your app. Your A/B tests will continue running even after uninstalling ABConvert from Shopify. Please ensure there is no active test first.
Uninstallation Guide
Option 1: In ABConvert app page
Click the three dot icon in the top right corner, and the uninstall button will show up.
Option 2: Shopify settings page
Please follow this Shopify guide to understand how to uninstall from the settings page.
What to do when the test is still running after uninstalling ABConvert?
If you uninstall ABConvert from Shopify Settings while an A/B test is still running, the app doesn’t get a chance to remove the test code from your theme. This can leave behind active snippets or script references that continue to run on your storefront.
How to fix it
Option 1: Reinstall and ask support to stop the test
This is the safest way to restore your store, especially if you were running a Price Test or Shipping Test in ABConvert.
Reinstall ABConvert from the Shopify App Store.
Reach out to our support team via the in-app chat.
We’ll temporarily restore access so you can stop all active tests.
Once all tests are closed, let us know.
Then, you can safely uninstall ABConvert.
Option 2: Manually remove the test code
⚠️ Warning: If the test was pricing or shipping test, use Option 1 to avoid leaving behind unwanted changes.
If your test did not involve a Price Test or Shipping Test, you can manually remove the leftover code from your theme.
Go to Online Store > Themes in your Shopify admin.
Under your live theme, click … More actions > Edit code.
In the code editor, look for and delete:
Any snippet files named like
abconvert-xxx-test.liquidAny references in theme.liquid like
{% render 'abconvert-xxx-test' %}
Save your changes and refresh your storefront.
