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Troubleshooting issues with Shipping Test cookie filters
Troubleshooting issues with Shipping Test cookie filters
Jeffrey at ABConvert avatar
Written by Jeffrey at ABConvert
Updated this week

When setting up a cookie filter to assign a shipping variant, you might find that the correct variant isn't being applied, even though you've correctly set the cookie value.

This issue occurs because the shipping configuration is cached before the cookie is set. As a result, after setting the cookie, the configuration remains unchanged.

To resolve this:

  1. Check if the correct cookie value is set up: Right click on your store website and select Inspect > Application > Cookies
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  2. Clear the shipping configuration cache: Go to Application > Local storage and locate the abconvert-shippingxp item and delete it.
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  3. Refresh the page and add products to checkout.
    (Make sure to start from the homepage or product page to re-add products to the cart. You will not see the changes if you stay on the checkout page.)

  4. In the checkout page, you should see the shipping rate assigned to the cookie value.

For more details, check out this video demo.

Note: Ensure you use a VPN or append ?country=<COUNTRY CODE> to the URL to access the shipping test if you are outside the specified country.

Happy testing πŸŽ‰

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