You can cancel your ABConvert subscription at any time. We only issue refunds for some circumstances. Please review our refund policy in this guide.
We issue a full refund for:
Yearly subscription plans canceled within 14 days of the first payment.
Frozen charges that occurred when your store is closed.
We don’t issue refunds for:
Yearly subscription plans canceled after 14 days following the first payment.
Monthly plans canceled after the free trial period.
Claims of no test usage during the subscription period (ABConvert is a subscription-based product and not usage-based).
This refund right is limited to one time per Shopify store.
When will I receive the refund?
ABConvert can only process the refund after we receive your subscription payment from Shopify. Therefore, you can expect to receive the refund within 3 business days after the billing date of your requested refund.
Take this as an example:
If you requested a refund during Jan 1 - Jan 15, ABConvert can only begin processing the refund after Jan 15.
Refer to this article for more on billing cycles: About subscription billing cycles
Request a refund
If you believe you’re eligible for a refund, please submit your request via our refund request form. Our refund requests are accepted only through our refund request form. Our team reviews every refund request closely and will contact you via email in less than 5 business days.