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ABConvert Refund Policy
ABConvert Refund Policy

Learn more about our refund decision principles

Leo avatar
Written by Leo
Updated over 4 months ago

You can cancel your ABConvert subscription at any time. We only issue refunds for some circumstances. Please review our refund policy in this guide.

We issue a full refund for:

  • Yearly subscription plans canceled within 14 days of the first payment.

  • Frozen charges that occurred when your store is closed.

We don’t issue refunds for:

  • Yearly subscription plans canceled after 14 days following the first payment.

  • Monthly plans canceled after the free trial period.

  • Claims of no test usage during the subscription period (ABConvert is a subscription-based product and not usage-based).

This refund right is limited to one time per Shopify store.

When will I receive the refund?

ABConvert can only process the refund after we receive your subscription payment from Shopify. Therefore, you can expect to receive the refund within 3 business days after the billing date of your requested refund.

Take this as an example:

If you requested a refund during Jan 1 - Jan 15, ABConvert can only begin processing the refund after Jan 15.

Refer to this article for more on billing cycles: About subscription billing cycles

Request a refund

If you believe you’re eligible for a refund, contact us via our in-app messenger or by emailing: [email protected]. We review every refund request and aim to respond in 2 business days.

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