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Analytics metrics explained - shipping test

Kelly at ABConvert avatar
Written by Kelly at ABConvert
Updated yesterday

This guide explains the metrics you can find in the analytics dashboard when running a shipping test. It will help you understand how views, conversions, and profits are defined so you can confidently evaluate test results.

Metrics explained

Total views

Metric

Definition

Formula

Total views

  • Number of sessions of the store

  • A session is recorded only when the visitor is from the country that includes in the shipping test

  • Session in our definition is 30 minutes and is set in browser cookie

Total checkouts

  • Number of sessions that reach the checkout page

Conversion rates - views

Metric

Definition

Formula

Add to cart

  • Percentage of sessions that resulted in adding test products to cart

  • The add to cart event is session based and it will record at most once per session.

# of add to cart events / # of views

Checkout

  • Percentage of visitors that led to the checkout page

  • The event will be recorded if the visitor has triggered a redirect

  • The checkout event is visitor based and it will record at most once per user journey

# of checkout events / # of views

Order

  • Percentage of sessions that resulted to an order

# of order events / # of views

Conversion rates - checkouts

Metric

Definition

Formula

Rate seen

  • The percentage of views that result in seeing shipping rate

# of rate seen events / # of views

Order

  • Percentage of sessions that have seen the rate and resulted to an order

# of orders / # of rate seen events

Average metrics - views

Metric

Definition

Formula

Average order value

  • The average order value of all the orders tracked

(Total revenue + total shipping revenue) / # of order

Average order shipping

  • The average shipping value of all the orders tracked

Total shipping revenue / # of order

Profit per view

  • Average profit per view calculated based on shipping cost and profit margin

(Total revenue * profit margin - shipping cost * # of orders) / # of views

Average metrics - checkouts

Metric

Definition

Formula

Average order value

  • The average order value of all the orders tracked

(Total revenue + total shipping revenue) / # of order

Average order shipping

  • The average shipping value of all the orders tracked

Total shipping revenue / # of order

Profit per checkout

  • Average profit per checkout calculated based on shipping cost and profit margin

(Total revenue * profit margin - shipping cost * # of orders) / # of checkouts

Breakdown table

Metric

Definition

Formula

Views

  • Total number of sessions for the test group

Add to carts

  • Total number of add to cart events for the test group

Checkouts

  • Total number of checkout events for the test group

Rate seen

  • Total number of sessions that have seen the rates in checkout for the test group

Orders

  • Total number of orders for the test group

Conversion rate (View > Order)

  • Percentage of sessions that resulted to an order

# of order events / # of sessions

Conversion rate (Checkout > Order)

  • Percentage of sessions that reached checkout and resulted to an order

# of order events / # of checkout

Drop-off rate

  • Percentage that people who see the rate but did not lead to an order

Revenue

  • The total subtotal revenue of all orders in the test group

  • ⚠️ The subtotal price is the list price after discounts without shipping and taxes

List price after discounts without shipping and taxes

Shipping revenue

  • The total shipping revenue of all orders in the test group

Revenue per visitor (view)

  • Average revenue generated per session

Total revenue / # of views

Revenue per checkout

  • Average revenue generated per checkout

Total revenue / # of checkouts


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