Skip to main content
All CollectionsShipping Rate Test
Troubleshooting shipping tests
Troubleshooting shipping tests

This article will guide you on how to troubleshoot your shipping test

Jeffrey at ABConvert avatar
Written by Jeffrey at ABConvert
Updated over a week ago

Shipping tests are really powerful, but they can be quite complicated to set up for the first time.

Whenever you find that your shipping rate is not showing, you can follow these steps to troubleshoot the issue

  1. Use the preview link to view the shipping rate: go to Analytics and click Summary. Open the preview link in an incognito browser for each group to see if the rate is showing correctly.

  2. Check if the shipping app embed is enabled.

  3. Check if our carrier rate is included in the shipping zone you want to test.

  4. Check if there is a shipping rate in your shipping zone with the same name as your test rate. If so, we recommend deleting the rate in your shipping zone. (Learn more here)

If you try the above steps and still can't see your shipping test working properly, please contact our support at [email protected].

Did this answer your question?